Chalkroom Refund Policy

Effective date: 25 October 2026

Our promise

If a paid Chalkroom plan is not right for you, you can get a full refund within 14 days. This applies to the first payment for a plan and to each renewal, monthly or yearly, and to rupee passes. You do not need to give a reason.

Card and online payments through Paddle

Paddle.com is the Merchant of Record for these orders and processes refunds for us. To ask for a refund within 14 days, use the link in your Paddle receipt email, visit https://paddle.net to look up your order, or email us at ninjadeveloper35@gmail.com from your account email. The refund goes back to the original payment method; your bank may take 5 to 10 working days to show it.

Rupee passes and bank transfers in Pakistan

For passes bought in rupees through Safepay, or invoices paid by bank transfer, email ninjadeveloper35@gmail.com within 14 days of payment from your account email. We refund to the original payment method or bank account within 14 days of approving the request.

What happens to your plan

When a payment is refunded, the plan it paid for ends and your account returns to Board Free. Your boards are not deleted; boards beyond the free limit become read-only.

After 14 days

After 14 days a payment is not refundable, but you can cancel at any time and keep your plan until the end of the period you have paid for. We may still refund in exceptional cases, for example a duplicate charge or a long outage on our side, and nothing in this policy limits refund rights you have under the law where you live.

Questions

Email ninjadeveloper35@gmail.com. Chalkroom is provided and sold by Ali Bin Mazhar Sultan, trading as Chalkroom.